PART 2

In part 1, we began to consider the implementation of OSHA two in-two out. Let’s continue with several more considerations.

Customer Service
Several years ago, Alan Brunancini, Chief of the Phoenix Fire Department (ret.), focused attention on the concept of enhancing citizens’ perception of the fire service expending its maximum effort to meet their needs in emergency and non-emergency incidents. Without a doubt, the concept of customer service can maximize public support of the fire service. With that thought in mind, how does the initial company at a structure fire explain customer service to the homeowner(s) who watch their house burn while the initial company protects exposures while waiting for the arrival of another company? (more…)

I hope the past year will go down in your book of life as one filled with great pleasures and grand memories. But whether the year was good, bad, or indifferent, I hope you’ll enter the new year wiser and stronger for your experiences and optimistic that the best is yet to come.

As you look forward to the future – the place where you’ll spend the rest of your life – it’s smart to look back at the immediate past and objectively assess what went well and what didn’t in your job, your relationships, your health, and your overall sense of fulfillment. What did you learn that can make your life better? (more…)

Los Angeles Firemen’s Credit Union’s Chairman of the Board, Larry Metz, has released a quarterly report talking about the changes going on in the Credit Union. Among them he speaks about the branch move and the sale of the “1520 Building”.

Firefighter Credit Union Chairman’s Report

What are your thoughts on what Larry addresses?

Gordon Graham here and of course it is time to say Happy New Year – and I certainly hope that your 2010 is a great year with health and happiness – and since you are on the Credit Union site – I trust that all your financial affairs will be wonderful. And along that line of thinking – let me briefly use this iteration of my writings for this site to talk about the finances of your organization – and for those of you who are retired there will not be a lot of stuff in this writing that you can use – but nonetheless it may be of some interest to you because my guess is that some of you had involvement in this issue over the last few decades. (more…)